Key Metrics for Your Customer Support Team

Customer support can help you make friends with your customers or it can become the reason for losing customers. How is your customer support department doing?

Do CEOs Care Enough About Customer Service Culture?

Customer service culture is something that cannot be set up once and stay forever, it grows and changes with your business. It cannot be built within one department, everyone in the company should be involved. It cannot come from frontline employees, it should be supported by top management. Do you care enough about customer service culture in your company? 

15 Customer Service Quotes That Will Keep You Motivated

Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued. 

Easy Ways to Motivate Employees at Work

Motivation at work strongly affects employees performance.

According to Gallup research, only 13% of employees worldwide are actively engaged in their job. For the USA and Canada the number does not look more promising – only 29% of employees are engaged. What does this mean for business owners? Most of the employees are ineffective at work because of the lack of motivation.

8 Don’ts in Listening to Customers

Nothing annoys customers more than a customer service representative who does not listen. Some people are good listeners by nature, but most need to learn the basics. Here are 8 don’ts in listening to customers that every person must know before applying to a customer service job. 

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