Life is full of surprises. No matter how well you are prepared, there’s always something that can go wrong. And you cannot even imagine what it will be. Given that Murphy’s law is a powerful thing, to be perfectly prepared, you need to be prepared for the worst.
Customer service has to be perfect to increase customer loyalty, which is why it’s in every business owner’s best interest to put together a stellar live chat user experience for its customers. If this department is lacking in any way, it can drive customers away in the long-term and, in turn, negatively influence profits for the company.
With customer support service, it’s not always rainbows and butterflies, particularly when you’re defusing angry customers. You may come across an angry or irritable consumer throughout the day. The style of customer support provided by each representative and the quality of the services offered to the customers will play a huge role in shaping their perception of the business.
People are shopping online today more than ever before. In fact, they are the reason for the doom of many well-known brick-and-mortar retail stores. However, the large number of online stores has made it challenging to make a mark and attract customers.
Over the past few decades, our society’s dependence on technology increased exponentially. Gone are the days when phone and face-to-face interactions were the only points of contact with customers. Today, there are a lot of channels through which businesses can cost-effectively serve clients.
Most companies have two main departments — profit centers and cost centers. Customer service is often categorized as a cost center since business owners presume that it doesn’t bring any cash to the table.
Most people don’t like to hear the word “No.” One of the byproducts of hearing “no” is that it often leads to having lengthy conversations. These conversations tend to drag on for hours that result in escalations and angry situations.
Many organizations lose sight of the basic things that help build brand loyalty. For example, trying to improve the customer service experience is a simple, yet often overlooked, factor for improving brand loyalty. Customer experience is all about how customers perceive the buying experience.
Increased competition has forced companies to look for new ways to satisfy customers. Businesses today can use different customer relationship software to gauge customer satisfaction levels, or customer service metrics.
These days, many companies are putting too much emphasis on positive ROI and ignoring the most important thing that matters to a business — customer relationship. In the current competitive marketplace, a company cannot afford to ignore its customers.
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