The Formula for Marketing Success—Your Customer Service Team

Starting with the question of the day, we would like to ask you:

Which factor do you believe is the most important in determining the success of a marketing team and its marketing endeavors?

Top 4 Skills that Characterize Profile of Successful Live Chat Agent

Many business organizations believe that leveraging the use of a powerful tools is what confers them superiority in their operations, when in fact it’s the knowledge leveraged to use that tool which actually support an operation.  Same goes for live chat software solution.

5 Tips to Boost Customer Service Quality

Warren Buffet once said that it takes decades to build a reputation and just minutes to ruin it. If this resonates with you, you should start making efforts to ensure a flawless customer service experience for your customers.

Avoid Being an Average Joe and Become a Customer Service Rockstar

Customer service has become increasingly complex today. However, it still is an important component of a business success. Customers today expect effective, easy, and personalized service. And offering them exactly what they want is the perfect receipt to becoming a customer service rock star.

Key Metrics for Your Customer Support Team

Customer support can help you make friends with your customers or it can become the reason for losing customers. How is your customer support department doing?

Do CEOs Care Enough About Customer Service Culture?

Customer service culture is something that cannot be set up once and stay forever, it grows and changes with your business. It cannot be built within one department, everyone in the company should be involved. It cannot come from frontline employees, it should be supported by top management. Do you care enough about customer service culture in your company? 

15 Customer Service Quotes That Will Keep You Motivated

Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued. 

Easy Ways to Motivate Employees at Work

Motivation at work strongly affects employees performance.

According to Gallup research, only 13% of employees worldwide are actively engaged in their job. For the USA and Canada the number does not look more promising – only 29% of employees are engaged. What does this mean for business owners? Most of the employees are ineffective at work because of the lack of motivation.

8 Don’ts in Listening to Customers

Nothing annoys customers more than a customer service representative who does not listen. Some people are good listeners by nature, but most need to learn the basics. Here are 8 don’ts in listening to customers that every person must know before applying to a customer service job. 

New HelpOnClick Update – Operator Picture in the Widget

As we may have already accustomed you all with constant improvements to the HelpOnClick Live Chat Software, after the great Chat via SMS Feature, we are now proud to announce a software update, with a new enhancement included.

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