If you have worked in digital marketing, you may have heard of sales funnels. To give you a brief recap, a sales funnel represents the stages that a prospective customer goes through to achieve conversion (i.e., become a customer).
Interacting with customers over live chat software isn’t always easy. Some visitors may only write on the live chat when they have a query. It’s the ones who are angry and unhappy with your services that can particularly difficult to handle.
Customers are the most important assets in a business. The customer’s contribution to the business is as important as the owner’s contribution.
The use of a live chat software has grown popular over the years, especially with the fact that many companies are beginning to take note of how much millennials love online website live chat.
There is nothing that disappoints customers the way hearing ‘no’ does.
Sometimes businesses can’t help but refuse a customer’s request. Regardless of how genuine your reasons for doing so might be, customers who are on the receiving end of the ‘no’ end up feeling disappointed and write negative reviews against your business online.
In the golden age of the internet, all businesses should consider having an online presence.
But online presence comes with great responsibility.
Technological enlightenment, in general, has made people value conscious. It’s basically shifted the grounds of competition, outside of price, to effective customer service.
You work so hard in ensuring that your customers are provided with high – quality products. Providing quality products builds your company’s reputation and maintains your customer’s loyalty.
Over the years, the improvements in AI have led to it becoming a central part of many business functions. For most businesses, this usage is limited to their live chat systems, which make use of AI to increase engagement, help with conversion and boost sales.
Live chat systems have become an integral part of responsive and effective customer service. Your customers today desire quick responses, real soon, real fast. Previously, they may have preferred letters, emails and calls, but that is no longer the case. Chat systems are the new focus as they save time and enable multitasking.
Sign Up for our Monthly Content Newsletter
Retaining customers is less expensive than acquiring new ones, and customer experience management is...
Following rules is one of the most difficult part of life and of business. Some rules should be foll...
Words are a powerful tool of communication. Using the right phrases can help you resolve any situati...
As the owner of an e-commerce website, you probably already know all about the importance of providi...
Live chat on websites is mostly used for sales and customer service. Technical support mostly requir...