The Influence of Technology on Customer Service Experience

Technology is simply the collection of techniques.

In customer service, technology is not just a tool a business should have but it is an integral part. And it’s used in creating an innovative experience in customer care services through enabling effective and efficient service delivery.

5 Signs You Need Website Chat Integration for Your Business

When you think of website chat integration, you’re also likely to think of an e-commerce business. The assumption is not wrong. Any reasonably sized e-commerce business will rely on website chat integration for interacting with its customer base. But is that where it ends?

How to Make Social Media Customer Service Easier

Every one of us has had the pleasure to use the social media customer service platforms. Or perhaps, you are on your way there. Today, you can bring all your customers under one roof within a click of the button – thanks to technology. And this does not apply to your website only; there are a lot and more platforms for this interaction.

How Live Chat Systems Can Help Improve Your Sales Funnels

If you have worked in digital marketing, you may have heard of sales funnels. To give you a brief recap, a sales funnel represents the stages that a prospective customer goes through to achieve conversion (i.e., become a customer).

7 Tips to Handle Angry Customers Through Live Chat Software

Interacting with customers over live chat software isn’t always easy. Some visitors may only write on the live chat when they have a query. It’s the ones who are angry and unhappy with your services that can particularly difficult to handle.

The Influence of Call Centers and Live Chat Solutions in Customer Service

Customers are the most important assets in a business. The customer’s contribution to the business is as important as the owner’s contribution.

Latest Technological Trends around Live Chat Solutions

The use of a live chat software has grown popular over the years, especially with the fact that many companies are beginning to take note of how much millennials love online website live chat.

How to Say ‘No’ to Customers On Live Chat Without Turning Them Off

There is nothing that disappoints customers the way hearing ‘no’ does. 

Sometimes businesses can’t help but refuse a customer’s request. Regardless of how genuine your reasons for doing so might be, customers who are on the receiving end of the ‘no’ end up feeling disappointed and write negative reviews against your business online.

Why is Live Chat Essential For an Online Business?

In the golden age of the internet, all businesses should consider having an online presence. 

But online presence comes with great responsibility.

The Key Customer Service Tips that Guarantee Repeat Customer

Technological enlightenment, in general, has made people value conscious. It’s basically shifted the grounds of competition, outside of price, to effective customer service. 

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