Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued.
Motivation at work strongly affects employees performance.
According to Gallup research, only 13% of employees worldwide are actively engaged in their job. For the USA and Canada the number does not look more promising – only 29% of employees are engaged. What does this mean for business owners? Most of the employees are ineffective at work because of the lack of motivation.
Nothing annoys customers more than a customer service representative who does not listen. Some people are good listeners by nature, but most need to learn the basics. Here are 8 don’ts in listening to customers that every person must know before applying to a customer service job.
Clients are not only the source of financial success of a company, but also the source of the most valuable information. Business growth is built on information, and we should not underestimate the role of clients in the information flow.
If you plan to update your website design or create a new website this year, you must be aware of the web design trends for 2017. The following articles will help you learn how to create an up-to-date website.
An average documented online shopping cart abandonment rate is close to 70%. Part of it is natural abandonment which happens when customers search for products, compare prices and save for later. Another part reveals problems on your website or in customer service.
Everyone in the modern world knows how to chat online. Still not everyone can work as a customer service chat operator. Professional communication differs from any personal chat. Here are some rules that will help you sound professional when chatting with clients.
Social customer service seems to be an essential part of customer experience management today. You may have heard multiple times, that you have to monitor social media regularly, and respond to the issues quickly. When customers complain on Facebook or Twitter, the whole world knows about the issues. If you do nor react on time, complaints will ruin your reputation.
You have been working hard for the whole year and now it is time for the final spurt. Holiday season is the time for huge holiday sales, for enhancing your relationship with your partners and employees. There is a lot to do in the next few weeks. Take this checklist not to forget something important.
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