15 Customer Service Quotes That Will Keep You Motivated

Customer service job is hard and stressful. Even if you love your job, sometimes you have hard time at work. These customer service quotes will help you keep motivated and remind you that your job is important and valued. 

Easy Ways to Motivate Employees at Work

Motivation at work strongly affects employees performance.

According to Gallup research, only 13% of employees worldwide are actively engaged in their job. For the USA and Canada the number does not look more promising – only 29% of employees are engaged. What does this mean for business owners? Most of the employees are ineffective at work because of the lack of motivation.

8 Don’ts in Listening to Customers

Nothing annoys customers more than a customer service representative who does not listen. Some people are good listeners by nature, but most need to learn the basics. Here are 8 don’ts in listening to customers that every person must know before applying to a customer service job. 

Don’t Underestimate Your Clients’ Role in Your Business Growth

Clients are not only the source of financial success of a company, but also the source of the most valuable information. Business growth is built on information, and we should not underestimate the role of clients in the information flow.

Top 5 Articles About Web Design Trends for 2017

If you plan to update your website design or create a new website this year, you must be aware of the web design trends for 2017. The following articles will help you learn how to create an up-to-date website.

Reduce Shopping Cart Abandonment Rate With Live Chat

An average documented online shopping cart abandonment rate is close to 70%. Part of it is natural abandonment which happens when customers search for products, compare prices and save for later. Another part reveals problems on your website or in customer service.

7 Basic Rules for Customer Service Chat Operators

Everyone in the modern world knows how to chat online. Still not everyone can work as a customer service chat operator. Professional communication differs from any personal chat. Here are some rules that will help you sound professional when chatting with clients.

Why Social Customer Service is Bad For Your Business

Social customer service seems to be an essential part of customer experience management today. You may have heard multiple times, that you have to monitor social media regularly, and respond to the issues quickly. When customers complain on Facebook or Twitter, the whole world knows about the issues. If you do nor react on time, complaints will ruin your reputation.

Checklist: Are You Ready for the Holiday Season?

You have been working hard for the whole year and now it is time for the final spurt. Holiday season is the time for huge holiday sales, for enhancing your relationship with your partners and employees. There is a lot to do in the next few weeks. Take this checklist not to forget something important.

Meet Our New Feature: Co-browsing

We are happy to introduce you our new feature – co-browsing. Co-browsing is a browser sharing tool that helps you assist your customers even more easily and effectively.

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