Tag: Small business

Customer loyalty

Regular Customer vs Loyal Customer: Why it is not the same

Mar 30, 2015
by admin

Retaining customers is less expensive than acquiring new ones, and customer experience management...

Customer service training

Customer Service Training is What All Companies Need

Mar 20, 2015
by admin

Customer service is perhaps one of the most vital parts of conducting business, because every int...

Customers Leave Your Business. Your Actions?

Feb 21, 2015
by admin

Statistics says that selling to and old client costs less, than selling to a new client. Though k...

What Matters for Superior Customer Service

Jan 27, 2015
by admin

Superior customer service is not a myth, but it is something that every company can deliver. It d...

When Everything Goes Wrong: How to Deal With Mass Complaints

Jan 15, 2015
by admin

Sooner or later every business may meet with difficulties that affect customer experience. If a p...

What makes great customer service

Nov 30, 2014
by admin

Emotion influence purchase decision six times more than rational. This is why customer service is...