Tag: Customer support

training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system ...

How to Run a Customer-Focused Business

Jul 28, 2022
by Beryl Miller

As an ecommerce store owner, you want the best design and the friendliest user experience for you...

The Biggest Worries for UK and US Small Businesses in 2022

Jul 14, 2022
by Beryl Miller

Small and medium-sized firms play an important role in the world economy. Studies by World Bank G...

How Covid-19 has impacted customer service trends in 2022

Jan 7, 2022
by Beryl Miller

Since online shopping turned out to be a reality, businesses have increasingly changed. From doin...

How to Gain and Retain Customers during the Busy Festive Season

Dec 29, 2021
by Beryl Miller

Holiday Seasons and Customer Experience The holiday season presents promising customer experien...

The 7 Tips to Deal with Each Support Ticket

Nov 25, 2021
by Beryl Miller

Sure, a helpdesk system is an excellent invention meant to ease the process of query resolution. ...