"Agent" or "Operator", "Virtual agent" or "Virtual assistant" - we often name the same things dif...
Do you regularly monitor the quality of your customer service? Do you make sure that your online ...
Small- and medium-sized e-commerce sites don't often have the resources that are needed to provid...
HelpOnClick Virtual Chat Agent has been released! Virtual Agent is an automated chat for websites...
In the new age of Internet commerce, customer service has significantly changed. To succeed in on...
The quality of a front desk service staff depends on the people who work in the service departmen...