Category: Blog

Strategies for Effective Queue Management

Jan 20, 2024
by Beryl Miller

Queue management is an important aspect of any business that wants to maintain its customers. En...

Understanding Chatbot Performance through Session Length Analysis

Jan 20, 2024
by Beryl Miller

Organizations now use chatbots in their business to support customers instantly and interact with...

The Influence of Word-of-Mouth Marketing on Retention

Jan 19, 2024
by Beryl Miller

Word-of-mouth marketing is a powerful tool that can make a huge difference in customer retention ...

The Impact of Mobile Apps on Customer Experience

Jan 19, 2024
by Beryl Miller

Mobile applications have quickly assumed great importance in our busy online society today. The m...

Training Hotel Staff to Use Live Chat Effectively

Jan 19, 2024
by Beryl Miller

The hospitality industry changes very fast, and therefore, hotels keep looking for new methods to...

Exploring Conversational IVR: The Future of Customer Service

Jan 18, 2024
by Beryl Miller

In these fast-changing times, enterprises are always looking for fresh methods of increasing the ...