Category: Blog

training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system ...

Bridge the AI Gap by Harnessing Your Customer Intent Data

Aug 23, 2024
by Beryl Miller

Due to the growing complexity of competition in the modern business environment, companies are al...

Enhancing guest experience

Best Practices for Using Live Chat to Enhance Guest Experience

Aug 23, 2024
by Beryl Miller

It is important for a successful operation in the hospitality industry to improve the guest’s exp...

Building a Strong Company Culture

Aug 18, 2024
by Beryl Miller

Nowadays, with the challenges posed by the world of modern businesses, one of the leading factors...

Connecting chat agents with smart devices

Connecting Chat Agents with Smart Devices: Revolutionizing the Future of Automation

Aug 13, 2024
by Beryl Miller

To some extent, the interconnection between chat agents and smart devices marks one of the most i...

Customer Service Communication Mistakes

Customer Service Communication Mistakes that Can Kill Your Business

Aug 8, 2024
by Beryl Miller

One of the most important components of providing outstanding customer service is communication s...