Customer service is all about satisfying customer needs, which includes assistance with products and services as well as your attitude, responsiveness and care. Returning customers expect of you more than just good products at a good price. They come because of the friendly atmosphere and positive attitude, convenience and fast help. If you want to build even closer relationship with your customers, make them feel important to you and your business. Here are few tips on how you can do it.
1. Help a customer to find a product or service if you cannot provide it.
Your customers will see that you are genuinely concerned about their needs. It is your attitude what makes them feel welcome.
2. Ask your customers for an advice.
Your customers are a great source of information on how you can improve your customer service. In most cases they are pleased to be asked for their opinion, especially when they are sure that you care about it.
3. Make adjustments based on customers’ recommendations.
Your customers will appreciate if you listen to their advice. And it will make them feel even more important if you adjust your service accordingly.
4. Show your appreciation.
Whether they make purchases or give you an advice, show them your appreciation. Give them some publicity and thank for a great advice that came in useful for your business. They come back to the place where they are appreciated.
5. Remember returning customers.
There are a lot of ways to keep customers’ purchase history and bio, but it is perfect when you remember their faces and greet them by name. Make your customers feel like they are visiting friends.
6. Help immediately.
Importance is often associated with immediate action. If your customers are important to you, solving their issues with your products or services should become #1 priority to you.