Most business owners focus so much on growing their business that they tend to ignore the most im...
Omni-channel customer service is an approach to sales that seeks to offer a seamless customer sho...
Do you know how important customer churn rate is to your business growth? A company won't be able...
Data mining is a critical factor in improving customer support services. The process involves sif...
In all kinds of industries, right marketing and customer satisfaction are the driving factors tha...
Businesses across the globe spend more on customer care than on any other department. According t...