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Emotion influence purchase decision six times more than rational. This is why customer service is...
The most of online shoppers prefer to contact a real person before making a purchase. Email suppo...
Sales managers and consultants can be divided into two groups: those who use scripted chats and c...
This is a guest post by Adele who writes for Customer Service Guru. She is experienced in consume...
Companies that offer a live chat service on their websites register increase of conversion rate b...