Chat live help software can give a leg up to your company against the competitors. An Online Live Chat Service will increase the chances of converting buyers and probably upsell them. You will be able to tap into the customer base and provide exceptional in-store customer experience.
Here are three ways in which a business can use onlinelive chat service to boost online conversion rates.
How to Boost Sales Using Online Live Chat Service
1. Close Coordination between Customer Reps and Sales Team
Remember that customer reps may not be able to close the deal on their own. You need to train the customer reps to transfer the chats to the sales team when a customer shows strong interest in purchasing a product. The salespeople will then take over and work on the client to close the deal.
Your sales reps may be able to close the deal more quickly as compared to the customer service reps. However, the customers should be genuinely interested in the product for the salespeople to close the deal. Otherwise, it will result in loss of time for the salespeople. So, it’s important that the customer reps try to gauge the genuine interest of the online visitor before transferring them to the sales rep. Using live chat service online, customer reps can easily read if a customer is interested and act accordingly.
2. Use Live Chat to Promote Social Media
Not many companies promote the social media websites through chat live help software. Near the end of the chat session, the customer reps should kindly request the online visitors to visit the Google+, Twitter, or Facebook page. You are missing out on a huge social media networking leveraging if you are not using this technique.
Encouraging the customers to like the social media page is an excellent way to form deep connections with the customers. So, make sure that the customer service reps gently remind the visitors to like the social media page of the company when using a live chat service online. This is a great way to build trust and promote your brand in the social media community.
3. Provide Training to the Customer Reps
Customer service reps should be properly trained to use the chat live help software. It’s important that the reps know about the products and services inside out. They need to slake any product related queries of the customer. That’s why the customer service reps need to be highly knowledgeable.
Make sure that the customer reps are provided with a script to interact with the customer. Also, they should be formally trained in the soft skills. Providing training to the customer reps will make it easier for them to satisfy the demands of the online visitors while interacting via live chat service online.
The above are the most important tips to boost the conversion rates. Applying the tips mentioned in this article will help in converting online visitors to customers. Online Live Chat can help customers make a purchase decision. Make sure that the customer service reps know how to influence the decision of the customers in making a purchase.
