There is a lot of information about customer service and customer experience on the Internet now: advices, trends, tips, and more. We have found a few must-read customer service blogs for you that can inspire your team for great service and help you build a customer-oriented company.
1. CustomerThink http://customerthink.com/
Description: CustomerThink is a global online community of business leaders striving to create profitable customer-centric enterprises. Main areas of coverage include Customer Relationship Management, Customer Experience Management and Social Business.
Posting frequency: Daily.
2. Service Untitled http://www.serviceuntitled.com/
Description: Service Untitled focuses on pragmatic and simple solutions to real customer service problems. In addition to content from Service Untitled’s regular writers, the blog features regular interviews with industry leaders, posts from guest writers, and special content.
Posting frequency: Weekly.
3. Shep Hyken’s Customer Service Blog https://hyken.com/blog/
Description: Shep Hyken is a speaker and bestselling author who works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the author of Moments of Magic, The Loyal Customer and the Wall Street Journal and USA Today bestsellers, The Cult of the Customer and The Amazement Revolution, which was also recognized as a New York Times bestseller.
Posting frequency: Weekly.
4. Seth Godin’s blog http://sethgodin.typepad.com/
Description: Seth Godin has written fourteen books that have been translated into more than thirty languages. Every one has been a bestseller. He writes about the post-industrial revolution, the way ideas spread, marketing, quitting, leadership and most of all, changing everything.
Posting frequency: Daily.
5. Bill Hogg’s blog https://www.billhogg.ca/
Description: The blog focus is the critical relationship between the customer and the people who deliver the service experience as a competitive advantage.
Posting frequency: Monthly.
6. AllBusiness https://www.allbusiness.com/
Description: AllBusiness is the world’s largest online resource for small businesses, providing essential tools and resources to start, grow, and manage your business. AllBusiness.com brings you real-world expertise and practical advice from some of the best minds in small business.
Posting frequency: Daily.
We hope you learn and adopt a lot from these customer service blogs. Good luck!
