Live Chat Software for Google Analytics

“Google Analytics not only lets you measure sales and conversions, but also gives you fresh insights into how visitors use your site, how they arrived on your site, and how you can keep them coming back.”

Installation

All you need to do is to make sure that both HelpOnClick and Google Analytics codes are installed on your website. HelpOnClick will automatically detect your Google Analytics installation and integrate with your account.

How to Locate Your Chat Information in Google Analytics

First, log into your Analytics account and select the website you have installed your Live Chat Software on.

Expand Content > Events > Top Events, in the left side menu.

Locate chat information in Google Analytics - HelpOnClick

Select the HelpOnClick section to locate the statistics.

Locate chat information in Google Analytics - select HelpOnClick

 

Get your stats:

Live chat stats in Google Analytics - HelpOnClick

Live chat stats in Google Analytics - Departments - HelpOnClick

Live chat stats in Google Analytics - Operators - HelpOnClick