Live Chat Software for Zendesk

“The fastest way to great customer support – Powerful yet simple multi-channel customer service software”

Install the chat widget on your Zendesk support portal

On your HelpOnClick console, go to Admin->Code and copy the HTML code

Login to Zendesk admin and choose “Settings” and then “Extensions” sub menu

Click on “add widget”

Scroll down and choose “Global JavaScript”

In “Title” field enter “HelpOnClick”

In “Available for” field choose “People who are not agents” (or any other choice)

In “Content” field:

1. Enter “</script>”

2. Paste the HTML code

3. Click “Submit”

 Forward HelpOnClick transcript emails to your Zendesk help desk

On your HelpOnClick console, go to Admin->Settings

Under “Email to collect left messages”, enter the your Zendesk email address

Tick “Automatically send all transcripts to this email” and hit “Save”