Live Chat Software for Zendesk

“The fastest way to great customer support – Powerful yet simple multi-channel customer service software”

Install the chat widget on your Zendesk support portal

On your HelpOnClick console, go to Admin->Code and copy the HTML code

Add live chat software to Zendesk - HelpOnClick

Login to Zendesk admin and choose “Settings” and then “Extensions” sub menu

Click on “add widget”

Add live chat widget to Zendesk - HelpOnClick

Scroll down and choose “Global JavaScript”

Add live chat code to Zendesk - HelpOnClick

In “Title” field enter “HelpOnClick”

In “Available for” field choose “People who are not agents” (or any other choice)

In “Content” field:

1. Enter “</script>”

2. Paste the HTML code

3. Click “Submit”

Insert live chat code to Zendesk - HelpOnClick

 Forward HelpOnClick transcript emails to your Zendesk help desk

On your HelpOnClick console, go to Admin->Settings

Under “Email to collect left messages”, enter the your Zendesk email address

Tick “Automatically send all transcripts to this email” and hit “Save”

Forward HelpOnClick transcript emails to your Zendesk help desk