Live Chat Software for Zendesk
Zendesk Live Chat Integration
Zendesk is a help desk and customer support platform used by over 200,000 companies. It is cloud-based with a very responsive website design that can be improved even more with Zendesk live chat integration, made easy for you by HelpOnClick. Here’s how to do it:
Step 1: Navigate to your HelpOnClick live chat window and click on Admin. Then, select Code and scroll down to the HTML code. Highlight and copy the code.
Step 2: Jump over to Zendesk and log in to your account. Click on Settings and then select Extensions.
Step 3: Towards the right side of the screen, look for a button that says Add Widget. Click on it.
Step 5: You will now enter some information. In the Title field, type “HelpOnClick.” In the Available For field, select “People who are not agents.” In the Content field, type “” at the top, hit enter, and then paste the HTML code after it. Click Submit.
If you would like to forward HelpOnClick transcript emails to your Zendesk email, it is very easy to do. Simply go back to the HelpOnClick window, select Admin, and then click Settings. In the field for Email to Collect Left Messages, enter your Zendesk email and enable the checkbox that says Automatically Send all Transcripts to this Email. Click Save.