Live Chat Software for Desk.com

Desk.com Live Chat Software Integration

Chat software catered towards the sensibilities of new customers is a quick fix for this and an exciting way to connect. With a careful eye towards customer service, you’re bound to need chat software that is seamless and reliable, and our desk.com live chat software is ready to do just that.

Install the chat widget on your Desk.com support portal.

Step 1: Log into your desk.com account and go to Channels

If desired, disable the Desk.com (Assistly) default chat form, by going to Channels > Chat > Advanced Settings and turning “Chat Enabled” to “Off”

Chat advanced settings for Desk.com - HelpOnClick

Step 2: Under the “Support Center” section, select “Web Template” and click the Edit button.

Web template for Desk.com

Step 3: On your HelpOnClick console, go to Admin->Code and copy the HTML code.

Get live chat code for Desk.com - HelpOnClick

Step 5: Scroll down the template editor until you find the “Contact Us Content”. Paste the code in the box. The contact section is placed in the portal’s sidebar and allows the widget and/or icon to appear on all pages of the portal.

Add live chat code for Desk.com - HelpOnClick

Click Update to save the changes

Forward HelpOnClick transcript emails to your Desk.com (Assistly) help desk

If you didn’t already setup your Desk.com mailbox, you can use this tutorial video to set it up

On your HelpOnClick console, go to Admin->Settings

Under “Email to collect left messages”, enter your Desk.com (Assistly) email address

Tick “Automatically send all transcripts to this email” and hit “Save”

Froward HelpOnClick transcripts to Desk.com

That’s all. Your left messages and chat transcripts are now turned into support tickets on your Desk.com (Assistly) helpdesk.

Help Customers Faster

Desk.com allows you to assist your clients in a faster and more efficient way. Desk.com features multi-channel support, allowing you to be up and running in minutes with all of your support channels in one place. With complete mobile support, you can keep an eye on your business and receive notifications anywhere at any time. There are several tools such as workflow and automation to help you speed through simple, repetitive tasks, as well as live chat software for Desk.com, allowing you to reach your clients on a personal level.

Desk.com live chat software allows you to communicate with your client base at your leisure from anywhere that you have a signal. In the realm of effective customer service, it simply can’t be beat.

If you have any questions about this integration or want to learn more about our intuitive eCommerce live chat and help desk integrations, contact us today.