Live Chat Software for BigCommerce

“Powering Over 20,000 Successful Online Stores. Sell on Facebook and Ebay, get found on Google, sell on iPhones and send automated emails easily. Does your shopping cart do that?”
Log into your BIGCommerce Administration account, from your store’s address or by going to:

In the Settings dropdown, select Live Chat Settings.

Live chat settings for BigCommerce - HelpOnClick

Select “Other Third Party Live Chat Service” in the list then click Save to enable the chat.

Add live chat for BigCommerce - HelpOnClick

Once you click Save, there will be a new tab under your Live Chat Settings section. Select the new tab called “Other Third Party Live Chat Service”.

Add live chat code for BigCommerce - HelpOnClick

On your HelpOnClick console, go to Admin->Code and copy the HTML code

Get live chat code for BigCommerce - HelpOnClick

On your “Other Third Party Live Chat Service” tab > scroll down to Settings > Live Chat Code and paste the code you just copied from the HelpOnClick console.

Paste live chat code for BigCommerce - HelpOnClick

Choose the location of your chat from the “Chat Box Location” dropdown. If you choose to implement an icon or a text link, these will appear at the selected location, however the widget will be shown at the bottom left or right side of your store, depending on your preference.

Click Save and that’s it! Your BIGCommerce Live Chat is now up and running, ready to assist your customers.