Live Chat Software for BigCommerce

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Log into your BIGCommerce Administration account, from your store’s address or by going to: http://www.bigcommerce.com/login.php.

In the Settings dropdown, select Live Chat Settings.

Select “Other Third Party Live Chat Service” in the list then click Save to enable the chat.

Once you click Save, there will be a new tab under your Live Chat Settings section. Select the new tab called “Other Third Party Live Chat Service”.

On your HelpOnClick console, go to Admin->Code and copy the HTML code

On your “Other Third Party Live Chat Service” tab > scroll down to Settings > Live Chat Code and paste the code you just copied from the HelpOnClick console.

Choose the location of your chat from the “Chat Box Location” dropdown. If you choose to implement an icon or a text link, these will appear at the selected location, however the widget will be shown at the bottom left or right side of your store, depending on your preference.

Click Save and that’s it! Your BIGCommerce Live Chat is now up and running, ready to assist your customers.

Live Chat Software