Live Chat Software for SalesForce
To find your Salesforce CRM email address
Log into your Salesforce account
Make sure “Email to SalesForce” is activated. You can follow this tutorial to activate it.
Click your username at the top right corner of the screen and select “Setup”.
Click “Email” then “My Email to SalesForce”
Copy your Salesforce email address
Forward HelpOnClick transcript emails to Salesforce
On your HelpOnClick console, go to Admin->Settings
Under “Email to collect left messages”, paste your Salesforce email address
Tick “Automatically send all transcripts to this email” and hit “Save”
Now the chats should appear in your CRM as a lead or contact, depending on your setup