Step 1: The first thing you need to do is set up your Zoho email account. Zoho explains how you can do that here.
Step 2: Once you’ve set up your Zoho account, head over to your HelpOnClick dashboard and click on Admin, then select Settings.
Step 3: Look for the box labeled Email to Collect Left Messages and enter the email you created with Zoho.
Step 4: Select the checkbox that says Automatically Send All Transcripts to This Email, and hit Save. Your Zoho live chat software should be all set up!
Making Help Desk Even Better
When you use Zoho, you give your customers a way to reach out to you and get their issues addressed. By adding live chat, you’re creating another avenue for customers to get even faster support. This improves your overall ability to provide customer service and can increase your customers’ opinions of your company.
Add Live Chat Today
Every day that you don’t have Zoho live chat software installed is a day that you could be missing out on more customers. Don’t hesitate any longer and add chat features to your Zoho platform today. Have questions? Chat with us on our site, message us through our contact page, or give us a call at (972) 891-8910.