Step 1: After logging into your Salesforce account, go to your settings and ensure that Email to Salesforce is activated. If you’re not sure how to do this, Salesforce has a great explanation for it here.
Step 2: The next step for your Salesforce live chat integration is to find your username on the top right section of the screen. Click on it and select Setup.
Step 3: On the left side of the screen, click on Email and then select My Email to Salesforce. Find your Salesforce email and copy it.
Step 4: Switch over to HelpOnClick, where you will complete the final steps for your the live chat Salesforce integration. Click on Admin and select Settings.
Step 5: Find the box labeled Email to Collect Left Messages, and paste your Salesforce email into the box.
Step 6: Select Automatically Send All Transcripts to This Email, and then click Save.