HelpOnClick has several plans to get you started almost instantly with powerful real time live chat features in any language, that will attract and hold customers. Check the pricing and features to choose the plan you need.
Main Differences
Feature
Basic
Pro
Deluxe
Corporate
Websites
1
3
6
20
Departments
1
3
Unlimited
Unlimited
Operators
1
3
Unlimited
Unlimited
Real time traffic monitor
Enhanced security
Support
Presence on your website
Widget, icon, text link
Widget, icon, text link
Widget, icon, text link
Widget, icon, text link
Cost
Feature
Basic
Pro
Deluxe
Corporate
Cost per month
$19
$29
$49
$99
Desktop application (optional, one time payment)
$59
$59
Included
Included
Private Label (optional, one time payment)
$69
$69
$69
Included
Discounts
Cost per quarter
$52 (save $20)
$79 (save $32)
$134 (save $52)
$272 (save $100)
Cost per year
$190 (save $38)
$290 (save $58)
$490 (save $98)
$990 (save $198)
Chat
Feature
Basic
Pro
Deluxe
Corporate
Chat with several visitors at the same time.
Multiple chats
Provide better customer support & service, increase your sales by helping customer to decide to buy from you.
Real time chat
Chat with any languages.
All languages support
You can access the system (as operator or account manager) from any computer in the world with internet connection.
Access from any computer
After registration, you can start your HelpOnClick service within minutes. All servers & programming languages supported.
Instant setup - one time copy & paste HTML code
If no operator is online, the visitor will be able to leave a message to the desired department.
"Leave a Message" when offline
You can be away from the computer and still be available to your visitors by hearing the sound & sit back to chat.
Sound whenever a visitor has entered to chat
Both chatters will be notified when the other is typing a message.
"User is typing" notification
You are able to view the message the visitor is typing in real time even before submitting it.
See what the visitor is typing before they send it
Operators can chat with one another.
Chat between operators
Transfer your chat to another operator if needed.
Chat transfer
Marketing
Feature
Basic
Pro
Deluxe
Corporate
Real Time traffic monitoring - see the visitors path, referrers, current page, etc.
Real time traffic monitor
When a new visitor arrives to your website, you will hear a short notification sound.
New visitor alert
Automatically invite visitors to a chat, based on time spent on your website.
Automatic chat invitations
Follow and invite visitors to a chat.
Manual chat invitations
Open up the widget with a message for the visitor - "soft" invitation
Invitations by widget
darken the screen and display a chat window with a message for the visitor - "hard" invitation
Invitations by lightbox
While in chat, show off your operators by using their real picture.
Use real pictures of your operators
Show your status on your website.
Online/Offline presence on your website
Customization & Settings
Feature
Basic
Pro
Deluxe
Corporate
Choose from our theme bank to have the best choice for your website
Theme choices to match your website
You can choose an icon from our icon collection.
Choose from existing icons
You can upload your own icon to place in your website.
Custom icons - use your own
Dynamic HTML for specific purposes.
HTML code for specific websites, departments, operators
Operator can be assigned to several departments.
Assign operator to several departments
Use custom text on invitations to get more chats.
Customize invitation text
Use any language and change the texts as you see fit.
Customize all texts
Add & customize fields for your visitor to enter.
Customize all pre-chat fields
Reports & Data
Feature
Basic
Pro
Deluxe
Corporate
Capture visitor info - IP address, Browser type, re-visited pages, referring site etc
Capture visitor info
Learn where your visitors come from
Geographical visitor locator
View reports of chat requests, pickup time, start pages, referrers, keywords and more
Advanced statistics and reporting
View operators chat, online time and rating statistics
Operators statistics
Visitor will be automatically identified and all his history will be displayed to you
Active history - view previous chats for returning visitors
Transcripts are automatically saved & can be viewed later by advanced search
Transcript searchable history
Helpful Features
Feature
Basic
Pro
Deluxe
Corporate
Print chat
Print transcript
Email chat transcripts to yourself and your visitor
