Website Privacy Statement

Date of Last Update: March 2019

This Privacy Policy (the “Privacy Policy”) is provided by www.helponclick.com (the “Site”, “we”, “our”) to the visitors and users (the “User(s)”, “you”, “your”) of the site so that they may understand how we gather, store and use the data of all of our visitors. As a visitor of our site, we encourage you to read and fully understand our Privacy Policy so that you may fully enjoy your experience on our site. Additionally, we encourage all visitors to revisit this Privacy Policy page from time-to-time in order to stay up-to-date on any updates to the policy. We are committed to maintaining General Data Protection Regulation (GDPR) compliant practices while handling your data and our Privacy Policy reflects this commitment.

Collection of Data

We may track the following data from Users when they visit our Site:

  • Your IP address;
  • Your browser information;
  • Your computer information;
  • The links you click on while on our Site;
  • Your location when you access our Site;
  • The date and time of your Site visit;
  • Your Internet Service Provider;
  • Any third-party links that may have directed you to our Site; and
  • The pages you viewed while on the Site

Site does so in order to improve the experience that Users enjoy while using the Site. Site also understands the value of personal data and aims to only collect data that is beneficial to the Site, while also aiming to keep User data safe.

Use of Cookies

The Site uses ‘cookies’ whenever our website is visited or our services are installed. The purpose of the cookies is to gather information by storing a record on your computer and identifying who is visiting our Site. This information is used to confirm your identity and provide you with a personalized web page experience that recalls your information for future visits. Cookies cannot and will not be used to run programs on your computer or deliver harmful material to your computer.

You have the option of removing or denying cookie access on your device or computer. We do not connect cookies to any of your personal information. We reserve the right to share the data collected by cookies with third-party companies, but this does not allow the third-party companies to have access to your personal data or to place cookies of their own on your computer.

Personal Information Provided by Users

We will obtain certain personal information, such as your name and contact information, from you whenever you choose to register an account with our Site. We will also obtain your financial information from if you choose to purchase services from us. Your financial information will only be charged for orders you have submitted. We will collect and store your personal information that you submit when we process orders, assist you with technical matters, assist you with sales processing, assist you when you contact support chat, submit personal information through our contact form or when we contact you.

If you provide your email address to us for any purpose anywhere on our Site, you will automatically be opting in for receipt of our marketing emails. You may unsubscribe from our marketing emails at any point in time.

As the Site requires all users to be at least 13 years of age, we will not knowingly collect any data from anyone under the age of 13. If you are aware of any data collection of visitors under the age of 13, you should immediately report the issue to us so that we may clean the visitor’s records and data from our system.

Participating Merchant Policies

When you purchase our services, the process will be as follows:

  • You will be permitted to install the software provided by our services prior to making any purchase under a 30-day free trial;
  • Following the completion of the free trial, you will be offered the opportunity to pay for the services if you wish to continue using our software; and
  • We will collect and store your data while you are using our services.

When you are using our services, we will not use your data that is collected and stored for any purpose. You should also implement a privacy policy and practices that are compliant with all applicable laws so as not to violate any required laws on your end. You are solely responsible for the handling data of any users of the software on your platform or website.

Notice of Disclosure

We will not sell, lease, rent or trade your personal information to any outside parties for the purpose of marketing, promotions or financial gain without your prior consent.

We are permitted to disclose your personal data to any of our parent, subsidiary, partner or affiliated companies. We may also disclose your personal data to any third-party companies that might obtain us through merger or acquisition.

We are permitted to disclose your financial information to third-party providers for the purpose of processing payments for orders you have submitted.

If required by legal order, we will disclose personal or financial information to legal institutions with the proper authority that have followed required procedures to obtain the information.

If you have questions or concerns about the disclosure of your information, or if you wish to opt-out of personal data disclosure, please feel free to contact us at support@helponclick.com at any time.

Data Storage and Security

We guarantee that we will put forth best efforts to take reasonable measure to protect your personal data that we collect from inappropriate use, disclosure, distribution or access. However, we cannot guarantee the security of your data and you must acknowledge the risks associated with using our Site. As such, we will not be held liable to the unlawful taking of any of your data.

Additionally, you should put forth best efforts to protect your data by choosing secure and confidential account credentials. Do not share your account credentials with others and report any suspected fraudulent activity on your account to us as soon as possible.

Data Retention

We will retain your collected data for an indefinite amount of time, even after your account, purchases or relationship with us has come to an end. We will not share any of your collected data with any third parties except as required by law. If you wish for any or all of your collected data to be deleted, you may do so through our software. Our software provides options for you to remove chat archives, transferred files and tickets all on your end. Once you select these options to remove data, the selected files are permanently removed from our servers and cannot be restored.

Accessing, Managing & Deleting Account Information

To access your account information, you may visit your account profile to view and verify the personal information we have on file is accurate.

To manage your account information, you may visit your account profile and make appropriate changes to your account. If you are not able to make all necessary changes to your account information, you may email us at support@helponclick.com to have us make the appropriate changes.

You may have your personal information retained by us deleted at any time. To do so, please remove the personal information from your account profile and reach out to our team at support@helponclick.com to request personal information removal.

Communications

We may contact you through various means, including but not limited to email subscriptions. You have the right to unsubscribe or remove yourself from communication lists.

Updating Personal Information

You are responsible for providing accurate personal information to us upon registering an account and must put forth best efforts to keep the information up-to-date as the information changes over time.

Contact Information

HelpOnClick, Inc.
P.O. Box 250133
Plano, TX 75025-0133

US Phone: +1(972) 8918910

UK Phone: +44(33) 00010690