Supervision for Timely Help and Control
Account administrators can view any chat session in a Supervision mode. Choose an active chat session and click on the eye against it.
Now you can follow the dialog in real time without being noticed. When you feel the need to join the conversation, click on the “Join the conversation” link. You can also leave the conversation and return to the Supervision mode.
Help your staff handle inquiries. Suggest answers to questions in a private mode. When you send messages in the Supervision mode, clients do not see them, and these messages will not be saved in the archive.
Now operators can correctly and quickly answer the customer’s question.
To stop supervising the session just close the session tab on the bottom.