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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

Set up department

Set up department

Hidden Chat Features That Might Be Useful

Feb 5, 2014
by admin

"Agent" or "Operator", "Virtual agent" or "Virtual assistant" - we often name the same things differently and this so...

Is Your Live Chat Service Effective? Check It Here

Jan 15, 2014
by admin

Do you regularly monitor the quality of your customer service? Do you make sure that your online service staff delive...

Give Customers And Prospects What They Need Without Breaking the Bank

Jan 10, 2014
by admin

Small- and medium-sized e-commerce sites don't often have the resources that are needed to provide around-the-clock l...

Virtual Chat Agent: What It is and How It Works

Nov 29, 2013
by admin

HelpOnClick Virtual Chat Agent has been released! Virtual Agent is an automated chat for websites which can provide c...

Expert Look at Digital Customer Service

Oct 18, 2013
by admin

In the new age of Internet commerce, customer service has significantly changed. To succeed in online business, you n...

Do You Care Enough About Your Front Desk Service Staff?

Oct 10, 2013
by admin

The quality of a front desk service staff depends on the people who work in the service department, their knowledge, ...

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