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training virtual chat agents

Best Practices for Training Virtual Chat Agents

Aug 25, 2024
by Beryl Miller

Virtual chat agents which involves use of Artificial Intelligence in the operation of the system are now common practices with many companies. They are regarded as the unobtrusive means to respond to customers and provide them with services and support in any possible time. But, at the same ti...

No, You Should Not Be That Negative When Chatting With Clients

Aug 24, 2015
by admin

Customers do not always need to see or hear a customer service representative to understand their mood or attitude. E...

HelpOnClick Live Chat Introduces Advanced Engagement Options

Jul 15, 2015
by admin

HelpOnClick introduces updates in the "Code" area (Admin -> Code) of the live chat operator panel. The updates are...

Measure customer satisfaction

Measure customer satisfaction

5 Methods to Measure Customer Satisfaction

Jul 2, 2015
by admin

Forty-eight percent of people who had negative experiences with a company told 10+ people about it, and only twenty-t...

customer service

customer service

Warning: Your Customer Service Worsens as Your Company Grows!

Jun 24, 2015
by admin

Small companies often provide better customer service than big companies. This sounds ridiculous, because big compani...

Hire the Best Customer Service Team

Jun 16, 2015
by admin

Customer service standards determine service quality. But only people can make any system work. Only a well-trained ...

customer service

customer service

You Must Understand Why Every Interaction With a Customer is Important

Jun 10, 2015
by admin

Every interaction with a customer is a chance to change their opinion about your business. Customers adjust their beh...

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