Whether you gain a sale or lose one, a slightest edge over your competitors can decide that. Today’s markets are highly competitive. We live in world of touch-tone customer service support software, where live chat integrated to a website definitely makes your business stand out. When a competitor has not made use of the fact, you can give your prospects the ability to chat with a live person, address their queries and turn them to long term customers. If you are looking for a crucial selling point that gives you upper hand over your competitor, its live chat!
Today, most businesses, no matter how small or large they are, use specialized software to manage their customer relations, contacts, leads, sales, accounts, etc.
CRM software has been around for quite a while, helping us keep all our customer information in one place. Integrating customer emails within the CRM, for instance, is a useful feature, when you want to know what happens with a specific customer and what needs to be done about it. If you provide Live Chat support as well, then a conversation is as important as an email and you might want to see the chats on your customer profile too.
We, at HelpOnClick are constantly working on making things better for our users. Now, we’ve improved our Help Section, by adding video tutorials for implementing some of the most used features of our software.
No matter if you are a new or more experienced HelpOnClick user, check out the Help Page to see how to implement the available live chat options (widget, icon, both the widget and the icon and also the iFrame window, direct link and monitoring tool).
You’ve probably been waiting for this as much as we did, so here it is! Our developers have prepared the first mockups for our future mobile apps. Soon, we’ll be releasing native mobile apps for Android, IPhone and IPad and we’d really appreciate your opinion about the first “sketch”.
After launching the new Facebook App, HelpOnClick has now developed a new feature, to enable users to provide social interaction to their customers, through the Live Chat system. Users can now add social buttons to their Widget and Chat Window, so that customers can Like their Facebook Page, Follow them on Twitter or on Google +1.
The new social buttons can be added to the Widget, so that customers can easily use them while chatting with a representative.
While developing an easy to use Live Chat Software, the HelpOnClick Team has also been working on helping businesses increase their overall performance, customer base and sales volume.
As our users’ integration needs are growing, the HelpOnClick Team has been keeping up with these needs and has now developed new integration addons, for 3dCart and LightCMS. So, if you are using one of these platforms, keep reading this post to see how it works.
Communication is key for any business; and today, Facebook has become the ultimate realm of discussion and interactivity. People always want to be offered an easy way to get in touch. If you come to think about it, users are not so likely to leave Facebook to go to your website to call or email you. It’s not too convenient for them.
If you are among those who have been waiting for a possibility to integrate Live Chat with your Shopify Store, then today is your lucky day! We are now proud to announce our brand new Shopify App, which you can use to integrate HelpOnClick Live Chat within your Store.
Now, you can enjoy the great features offered by HelpOnClick, by easily installing it on your store. Get the 14 days FREE Trial Now, so you can experience the benefits of using Live Chat on your website.
If you’re a regular visitor of the HelpOnClick blog, then you may already know that we’ve been working constantly on upgrading our Live Chat tool with more and more integration possibilities. If you have missed our most recent updates, check out our Addons section, where you will find all our integration tutorials.
Now, HelpOnClick comes with a fresh integration tutorial, so you can add Live Chat to your CS Cart online store.
Here are the steps you can follow, so that your chat will be up and running in just a couple of minutes:
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