Small companies often provide better customer service than big companies. This sounds ridiculous, because big companies have more resources to provide better service. But it turns out that a big budget does not mean good service at all.
Customer service standards determine service quality. But only people can make any system work. Only a well-trained and motivated customer service team can deliver superior customer service. It is not easy to find the right people, but if you know what to look for, your plan may come true.
Every interaction with a customer is a chance to change their opinion about your business. Customers adjust their behavior based on every experience. These changes may be either profitable or unprofitable for your company.
If customer service is your job, and you want to succeed in it, this article is for you. Wether you have large experience or you are new at customer service, it is never late to improve your skills.
Big companies spend a fortune on numerous researches to learn who their customers are. With the HelpOnClick live chat even small companies may learn more about their website visitors, with no extra cost.
Following rules is one of the most difficult part of life and of business. Some rules should be followed day after day, for many years, for as long as a company lives. But these rules finally bring companies to success.
We are happy to introduce you our new amazing contact toolbar, which includes several contact options for your website visitors. Log in to your HelpOnClick operator panel now to check out the new toolbar!
Customer service today is one of the most important aspects of any business. Bad customer service can ruin a company. Good customer service can always be improved. See what you can do to improve your customer service.
When you open a business, you need to decide which customer service channels you are going to implement. If you have a website, you will probably choose to show your phone number and email address on your contact page. And what about a live chat? Do you think that your clients might need it?
Retaining customers is less expensive than acquiring new ones, and customer experience management is the most cost-effective way to drive customer satisfaction. Loyal customers ensure sales, reduce costs associated with consumer education, and recommend you to their friends.
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