Full multi website support
If you operate several websites or set up a few departments for your live chat communications you
might need special settings for each website or department. Now you can customize pre-chat fields for
each of your websites. All your websites will look absolutely independent, but you’ll be comfortably
operating all chats from a single account. Still there is a possibility to define general settings for all
websites, and settings for a particular website will override general settings.
Another useful feature is collecting chat transcripts and offline messages on an email address assigned to a certain website or department. You can set up an email address for each website or department and get messages delivered directly to the right person.
Powerful invitations rules
Customized invitation texts are definitely more appreciated by website visitors than some standard boring welcome text. We have improved HelpOnClick live chat invitation rules and now you can have fun composing invitations for different types of visitors. Work out invitations for first time and returning visitors, and for visitors who came from particular referrers. Catch your visitors’ attention using the right words and send chats to the right department or operator. This will help you improve your customer service and increase website conversion rate.
Virtual Agent – works when you rest
The Virtual Agent is an intelligent automated communication system that can analyze a human inquiry and
output an answer to the question from your website FAQs or its own knowledgebase. The better you
teach your Agent, the better service it will provide to your website visitors.
The Virtual Agent can work your night and weekend shifts when there are no human operators online or help
your operators to reduce the number of simultaneous chats. This sensational feature can alone help your website
visitors 24/7, on its own, increase website conversion rate and reduce live chat operational costs. It can be used as a
standalone chat even if you do not provide live chat services. The Virtual Chat Agent will do the entire job
without weekends, vacations, sick leaves and yearly bonuses.
To learn more, visit the Virtual Agent page.