Live Chat Features
It will take you a few minutes to set up the HelpOnClick live chat on your website. After registration, find the HTML code in the operator panel, copy it and paste in the footer of your website. Now you can start chatting with your website visitors. Add several websites and departments to your account to keep all communication in one place.
Multiple customization options help your chat tool match the look and feel of your website. You can select a theme for the widget, set up the toolbar or upload a button, as well as customize all the default texts.
With eye-catchers, manual and advanced automated invitations you can make sure, that your customers will contact you whenever they have questions. Offer timely help when your customers need it.
The HelpOnClick live chat is created for effective work. See advanced information about your visitor (full name, picture, social profiles, and other information that can be found on the Web based on the visitor's email address), run multiple chats, see what the visitors are typing before they send it, use canned messages, view previous chats for returning visitors, transfer chat to another operator, chat in any language. Switch to the “leave a message” mode when all operators are offline.
Monitor your website traffic in real time. You can view visitor’s location, current page, time on the website, and invite visitors to chat when you think that they might need help.
Virtual agent is a chat bot, that can help customers when all operators are offline, or too busy to handle all the chats simultaneously. Read more about the Virtual Agent here.
Get advanced reports to measure your customer service ratings and performance of your operators. Print or email transcripts for further analysis. Integrate with Google Analytics to discover more about your customers.
The HelpOnClick live chat can be integrated into any website. For major CMS and E-commerce systems we have developed dedicated plugins to simplify installation. Your customers can even start a chat session directly from your email newsletter, if you send them a link to chat.
Access the live chat from anywhere via your favorite browser, desktop application for Windows and Mac OS, or mobile application for iOS and Android.
All your chat history is automatically saved and it is available for advanced search. We keep the chat history for as long as your account is active.
Сhat with your customers both on your website and Facebook page using the application for Facebook. Invite visitors to follow you on Facebook, Twitter and Google+. You can also add your Twitter and Facebook feeds to the toolbar.
Communication is SSL secured and encrypted. Available for all accounts. Our data center is well protected with the most advanced technologies.