Increase converstions and sales with the popular live chat software by HelpOnClick
 
Live Chat Software Live Support Software
 

Live Help Software
by HelpOnClick is a service for websites to communicate with their visitors by a Live Chat:
  • Increase Sales
  • Reduce Costs
  • Improve Support

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    Free Help Desk Software

    All support options on one place - tickets, knowledgebase, troubleshooters, file library. Add custom modules such as forum and live chat.     Try it now
     
    General Features
  		• Help desk software allows creating tickets using the user friendly web interface or via e-mail.
  		• The help desk supports a threaded view that users can avail and get replies to tickets easily and directly through e-mail
  		• The software supports client accounts, and the user can create customized accounts and also maintain a personal profile along with a digital signature
  		• Another great feature of the help desk software is the ability to employ language packs so as to address a broader range of clients across different localities
     
    Support Tickets
  		• The software allows for importing e-mails using POP3 and IMAP accounts
  		• Provision for creating multiple and categorical accounts, particularly in case of specific staff groups
  		• Tickets to staff members can be flagged, to denote assignments
  		• Requests for incoming support is possible through use of RSS Feeds
  		• Another great and very resourceful tool is efficient ticket searching to easily locate previous inquiries
     
    Knowledge Base and Troubleshooter
  		• The help desk software provides for solution automatically prior to submission of tickets
  		• The knowledge base is resourceful with frequently asked questions (FAQs)
  		• The user friendly and helpful troubleshooters make it effortless for the client to identify and sort out their problem and queries methodically
  		• The files that are common can be uploaded to the file library
     
    Staff Dashboard
  		• Members of the staff can interact with each other by using the private message feature and the staff notes
  		• The Integrated calendar gives notice regarding global as well as private events
  		• The software allows defining and saving ticket searches, canned responses, and automatic responses as well
     
    Permissions and Access Control
  		• Differential access can be set up for the staff personnel and the clients as per requirement
  		• By enabling user accounts, guest access to the help desk can be regulated
  		• The CAPTCHA Module is optional, and can be availed to necessitate human validation prior to submitting a ticket, so as to avoid spamming
     
    Tailored Reports and Customer Feedback
  		• The help desk software lets the user access custom statistics, such as, rates of ticket submitting, the general response time, etc
  		• The user can also see the customer ticket history and posting frequency
  		• There is also a provision for reviewing the client feedback and rating the help provided, so as to assess staff performance
    		 
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