|
|
|
|
| I have more than one website,
Can I use one HelpOnClick account on more than one website? |
|
| Do I need to install something on my server? |
|
| Do I need to install something on my computer? |
|
| My local time is different than your server's time. How do I manage the time difference? |
|
| Which browsers are supported? |
|
| Where are your servers located? |
|
| Can I track my visitors activity? |
|
| Can I customize the chat window to match my website? |
|
| How often do you release new upgrades? |
|
| Can the software work on a secured website? |
|
| What if i only want to use text as a link instead of a support icon? |
|
| I lost my account manager login and password. How can I retrieve it? |
|
| What about security? How secured are your servers? |
|
| I lost my operator login and password. How can I retrieve it? |
|
| How can I change my account manager password? |
|
| Do you support Mac? |
|
| How do I upgrade my account? |
|
| How do I cancel my HelpOnClick account and stop the monthly payment? |
|
| My website traffic is very high, will I have to pay more? |
|
| I have the system tray application and it's not working properly. |
|
|
| I have more than one website,
Can I use one HelpOnClick account on more than one website? |
| The software's license is for one website.
However, if you have similar websites (same content and company logo), you can use one account on those. The same is for several domains pointing to the same website. |
| [Top] |
|
| Do I need to install something on my server? |
| Nothing at all. All you need is a browser. |
| [Top] |
|
| Do I need to install something on my computer? |
| Nothing at all. All you need is a browser. |
| [Top] |
|
| My local time is different than your server's time. How do I manage the time difference? |
| On your account manager panel, go to "Account Info". There you can change set your local time. |
| [Top] |
|
| Which browsers are supported? |
| The software was tested on several version of Internet Explorer, Netscape Communicator, firefox & Mozilla, which make over 95% of all surfers. |
| [Top] |
|
| Where are your servers located? |
| Our servers are housed in Atlanta at the e^deltacom facility, which enjoys fully redundant connectivity and world-class infrastructure. With state-of-the-art monitoring and security systems, our facility provides the highest uptime possible by diligently monitoring all power systems, HVAC, network connectivity, fire control, and access technology.
|
| [Top] |
|
| Can I track my visitors activity? |
| Yes! You can see which pages the visitor visited, when he did, where he came from. Also, his environment data is accessable to you: his browser, OS, screen resolution & IP address.
You can invite him to conversation after "following" him across your website and seeing his interests. |
| [Top] |
|
| Can I customize the chat window to match my website? |
| Yes! You can customize almost everything: visitor's chat window, support icon, invitation window & more. |
| [Top] |
|
| How often do you release new upgrades? |
| We are doing our best to make our customers happy, so we're always working on upgrades and adding new features to our software. There is no predefined schedule for upgrades, the average is once a month. |
| [Top] |
|
| Can the software work on a secured website? |
| Yes! On your account manager panel you can find secured link for pasting into secured pages. |
| [Top] |
|
| What if i only want to use text as a link instead of a support icon? |
| No problem. On your account manager panel, go to "Text/HTML links". There you can set your text or HTML link instead of an image icon. |
| [Top] |
|
| I lost my account manager login and password. How can I retrieve it? |
| You'll need to go to the login page (the link in on every page bottom), enter your username and press on "Password Retreiver" button.
This will email you the login details.
If you forgot you username as well, please contact us. |
| [Top] |
|
| What about security? How secured are your servers? |
| With state-of-the-art monitoring and security systems, our facility provides the highest uptime possible by diligently monitoring all power systems, HVAC, network connectivity, fire control, and access technology.
The physical access to the machine is tightly controlled. A 24 hour guard is posted at the entrance to the data center as well as the building where the datacenter is located. Only authorized personnel are allowed to enter the building. To gain entrance to the server room, a passkey and visual recognition must be passed. All of our servers are in our own locked cages. Electronic access is controlled through the security scheme of the operating system and application software components.
|
| [Top] |
|
| I lost my operator login and password. How can I retrieve it? |
| You'll need to go to the login page (the link in on every page bottom), enter your username and press on "Password Retriever" button.
This will email you the login details.
If you forgot you username as well, please contact us. |
| [Top] |
|
| How can I change my account manager password? |
| On your account manager panel, go to "Account Info".
There you can change you password and all your personal information. |
| [Top] |
|
| Do you support Mac? |
| The software wasn't tested on Macintosh machine and currently doesn't support it although we know it does work on Mac. |
| [Top] |
|
| How do I upgrade my account? |
| You need to contact us by the live chat or leave a message at the website. One of our representatives will contact you with the required information. |
| [Top] |
|
| How do I cancel my HelpOnClick account and stop the monthly payment? |
| You need to contact us by the live chat or leave a
message at the website. One of our representatives
will contact you with the required information. |
| [Top] |
|
| My website traffic is very high, will I have to pay more? |
| That depends. Websites with over 200,000 impressions a month are up to additional fees. Those fees will be set after reviewal. |
| [Top] |
|
| I have the system tray application and it's not working properly. |
| Check your firewall for the necessary permissions or ask your system administrator to check it for you. |
| [Top] |
|
|
